What a customer service from Bayside Performance

Discussion in 'Open Forum' started by Delttho, Sep 21, 2019.

  1. Delttho

    Delttho New Member

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    Real Name:
    Taeryong PARK
    I had purchased Hotbodies Racing Fairing from Bayside Performance recently.

    When I opened the box, there were cracks and scratches. As a normal online customer, I email BSP with pics of cracks and scratches...and here is my story start.

    please read thru the emails between Kevin; owner of BSP and I

    It can be happen to any of us, fellow riders...but it shouldn't be!

    Please read from bottom feed.,

    Thank you.

    How can I attach the pics? Hmmm


    From: T. Park <parktaeryong@gmail.com>
    Date: September 20, 2019 at 11:33:27 PM MDT
    To: Info@hotbodiesracing.com
    Cc: registration@emra.ca, info@ontrackperformance.ca, info@hardnoxtrackdayz.com, Kevin Boisvert <kevin@baysideperformance.com>
    Subject: This is how HOTBODIES RACING customer got treated by dealer; BAYSIDE PERFORMANCE

    Dear Hotbodies Racing

    I think I deserve better customer service when I purchase HOTBODIES RACING's products.

    As a manufacturer, Hotbodies Racing should know how the dealer of Hotbodies Racing treats customer of Hotbodies Racing Products.

    I know this can be isolated case but still Hotbodies Racing and my fellow riders should know.

    Best regards.,

    T. Park
    780.792.8806
    Sent from my iPhone

    Begin forwarded message:

    From: Kevin Boisvert <kevin@baysideperformance.com>
    Date: September 20, 2019 at 11:00:25 PM MDT
    To: "T. Park" <parktaeryong@gmail.com>
    Subject: Re: regarding # 32163

    I am the owner.

    its my wife and I, we can't afford any staff.

    I service every bike 400-500 per year take every call 50-100 per day and do every email 30-40 per day myself

    I work 14-16 hours a day 7 days 360 days a year with no holidays no vacations and I make 30 grand year

    All the product arrives at about 330 and has to be packed and back on the outgoing truck by 415.
    we get 45 mins to pack all the orders.
    why don't you come show us how its done then!



    On 9/20/2019 9:31 PM, T. Park wrote:
    Hi, Kevin.

    As I said it wud be awesome, did I ask for exchange or refund?

    I got disappointed at BSP's QC and service.
    Cuz of person like u, BSP shud not sell race fairing!

    If 2 men cannot handle the 30-70 shipping volumes then hire more men power. Why? Owner doesn't wanna share his pie? Only wants himself rich and richer? That sucks!

    Don't complain and whining to the customer who got defected products.
    Do your job properly,

    Sent from my iPhone

    On Sep 20, 2019, at 8:25 PM, Kevin Boisvert <kevin@baysideperformance.com>wrote:

    we ship 30-70 orders per day with 2 peopel we are unable to open and check everry box.

    we hope that the manufactrures would ship us proper product.

    I will forward these photos to hotbodies to start a warranty claim for you and ee what they will do about it.

    We may have to stop selling bodywork if customers like you get angry at us. Which would suck for many poepek that need it.

    Kevin boisvert


    On 9/20/2019 7:20 PM, T. Park wrote:

    Hi, there.

    I just opened my order which is Hotbodies Race Fairing Complete Kit.

    Pic 1
    Pic 2
    Pic 3

    There are crack and scratches everywhere, it wud be awesome if someone double check the damages before send out to customer.

    Lots my friends from the track highly recommended bayside performance but I am very disappointed at bayside performance now.

    Best regards.,

    T. Park
    780.792.8806

    Sent from my iPhone
     
  2. Snak

    Snak EMRA Executive Member

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    Eric
    While that doesn't sound like a pleasant experience, hopefully hot bodies can rectify the issue.

    That being said, it is race body work. It will likely touch the ground more than once. I would try not to get too bent out of shape about it. I have repaired bodywork more times than I can count now.

    The bike goes faster when you don't have to worry about how it looks :)
     
  3. Delttho

    Delttho New Member

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    Taeryong PARK
    Snak,

    I totally agreed with you, it is race part...will get banged sooner or later.
    Thats why I didn't ask for exchange nor replacement.
    I suggested it wud be awesome if they can do better check up before send to customer.
    Whether it is race part or other things still it is not cool to send defected one and received.

    I used zip ties to stitch up my older track bike.
    And there is definitely difference between cracks n scratches that I make on the track and got it as it is.

    It wasn't about the products, it was all about how BSP reacted.

    I hope I don't need to use many zip ties next year. LoL

    Thank you, Snak.



     
    Last edited: Sep 21, 2019

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