Delttho
New Member
I had purchased Hotbodies Racing Fairing from Bayside Performance recently.
When I opened the box, there were cracks and scratches. As a normal online customer, I email BSP with pics of cracks and scratches...and here is my story start.
please read thru the emails between Kevin; owner of BSP and I
It can be happen to any of us, fellow riders...but it shouldn't be!
Please read from bottom feed.,
Thank you.
How can I attach the pics? Hmmm
From: T. Park <[email protected]>
Date: September 20, 2019 at 11:33:27 PM MDT
To: [email protected]
Cc: [email protected], [email protected], [email protected], Kevin Boisvert <[email protected]>
Subject: This is how HOTBODIES RACING customer got treated by dealer; BAYSIDE PERFORMANCE
Dear Hotbodies Racing
I think I deserve better customer service when I purchase HOTBODIES RACING's products.
As a manufacturer, Hotbodies Racing should know how the dealer of Hotbodies Racing treats customer of Hotbodies Racing Products.
I know this can be isolated case but still Hotbodies Racing and my fellow riders should know.
Best regards.,
T. Park
780.792.8806
Sent from my iPhone
Begin forwarded message:
From: Kevin Boisvert <[email protected]>
Date: September 20, 2019 at 11:00:25 PM MDT
To: "T. Park" <[email protected]>
Subject: Re: regarding # 32163
I am the owner.
its my wife and I, we can't afford any staff.
I service every bike 400-500 per year take every call 50-100 per day and do every email 30-40 per day myself
I work 14-16 hours a day 7 days 360 days a year with no holidays no vacations and I make 30 grand year
All the product arrives at about 330 and has to be packed and back on the outgoing truck by 415.
we get 45 mins to pack all the orders.
why don't you come show us how its done then!
On 9/20/2019 9:31 PM, T. Park wrote:
Hi, Kevin.
As I said it wud be awesome, did I ask for exchange or refund?
I got disappointed at BSP's QC and service.
Cuz of person like u, BSP shud not sell race fairing!
If 2 men cannot handle the 30-70 shipping volumes then hire more men power. Why? Owner doesn't wanna share his pie? Only wants himself rich and richer? That sucks!
Don't complain and whining to the customer who got defected products.
Do your job properly,
Sent from my iPhone
On Sep 20, 2019, at 8:25 PM, Kevin Boisvert <[email protected]>wrote:
we ship 30-70 orders per day with 2 peopel we are unable to open and check everry box.
we hope that the manufactrures would ship us proper product.
I will forward these photos to hotbodies to start a warranty claim for you and ee what they will do about it.
We may have to stop selling bodywork if customers like you get angry at us. Which would suck for many poepek that need it.
Kevin boisvert
On 9/20/2019 7:20 PM, T. Park wrote:
Hi, there.
I just opened my order which is Hotbodies Race Fairing Complete Kit.
Pic 1
Pic 2
Pic 3
There are crack and scratches everywhere, it wud be awesome if someone double check the damages before send out to customer.
Lots my friends from the track highly recommended bayside performance but I am very disappointed at bayside performance now.
Best regards.,
T. Park
780.792.8806
Sent from my iPhone
When I opened the box, there were cracks and scratches. As a normal online customer, I email BSP with pics of cracks and scratches...and here is my story start.
please read thru the emails between Kevin; owner of BSP and I
It can be happen to any of us, fellow riders...but it shouldn't be!
Please read from bottom feed.,
Thank you.
How can I attach the pics? Hmmm
From: T. Park <[email protected]>
Date: September 20, 2019 at 11:33:27 PM MDT
To: [email protected]
Cc: [email protected], [email protected], [email protected], Kevin Boisvert <[email protected]>
Subject: This is how HOTBODIES RACING customer got treated by dealer; BAYSIDE PERFORMANCE
Dear Hotbodies Racing
I think I deserve better customer service when I purchase HOTBODIES RACING's products.
As a manufacturer, Hotbodies Racing should know how the dealer of Hotbodies Racing treats customer of Hotbodies Racing Products.
I know this can be isolated case but still Hotbodies Racing and my fellow riders should know.
Best regards.,
T. Park
780.792.8806
Sent from my iPhone
Begin forwarded message:
From: Kevin Boisvert <[email protected]>
Date: September 20, 2019 at 11:00:25 PM MDT
To: "T. Park" <[email protected]>
Subject: Re: regarding # 32163
I am the owner.
its my wife and I, we can't afford any staff.
I service every bike 400-500 per year take every call 50-100 per day and do every email 30-40 per day myself
I work 14-16 hours a day 7 days 360 days a year with no holidays no vacations and I make 30 grand year
All the product arrives at about 330 and has to be packed and back on the outgoing truck by 415.
we get 45 mins to pack all the orders.
why don't you come show us how its done then!
On 9/20/2019 9:31 PM, T. Park wrote:
Hi, Kevin.
As I said it wud be awesome, did I ask for exchange or refund?
I got disappointed at BSP's QC and service.
Cuz of person like u, BSP shud not sell race fairing!
If 2 men cannot handle the 30-70 shipping volumes then hire more men power. Why? Owner doesn't wanna share his pie? Only wants himself rich and richer? That sucks!
Don't complain and whining to the customer who got defected products.
Do your job properly,
Sent from my iPhone
On Sep 20, 2019, at 8:25 PM, Kevin Boisvert <[email protected]>wrote:
we ship 30-70 orders per day with 2 peopel we are unable to open and check everry box.
we hope that the manufactrures would ship us proper product.
I will forward these photos to hotbodies to start a warranty claim for you and ee what they will do about it.
We may have to stop selling bodywork if customers like you get angry at us. Which would suck for many poepek that need it.
Kevin boisvert
On 9/20/2019 7:20 PM, T. Park wrote:
Hi, there.
I just opened my order which is Hotbodies Race Fairing Complete Kit.
Pic 1
Pic 2
Pic 3
There are crack and scratches everywhere, it wud be awesome if someone double check the damages before send out to customer.
Lots my friends from the track highly recommended bayside performance but I am very disappointed at bayside performance now.
Best regards.,
T. Park
780.792.8806
Sent from my iPhone